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Frequently Asked Questions

Contact Us directly for questions you do not see listed. 

***Healing Touch Massage LLC is not listed on Groupon

How often should I get a massage?

Listen to your body. Get them as often as you need to, self-care is important. You only get one body, take care of it. 

What should I expect during my first visit?

During your first visit you will complete a confidential health history form. Your therapist will assess and create a treatment plan for you. At this time, it is important to inform your therapist if you have any medical conditions or are taking any medications. To fully understand your position your Massage Therapist listens to your concerns and your individual needs as well as other factors that may be contributing to your situation. With your health history information, you and your therapist will develop a treatment plan to meet your personal health goals. 

What should I wear for a massage/Do I have to completely undress?

You may dress down to your level of comfort. Some people prefer to keep their underwear on during a massage, while others choose to be nude. Your massage therapist leaves the room while you undress and lies on the massage table under a top sheet. Regardless if you choose to maintain some clothing or not, your massage therapist will always ensure that you are always properly covered.

What is the Cancellation Policy?

We respectfully ask that you provide us with a 24-hour notice of any schedule changes or cancellation requests. Please understand that when you cancel or miss your appointment without providing 24-hour notice we are often unable to fill that appointment time. This is an inconvenience to your therapist and means our other clients miss the chance to receive services they need.

For this reason, you will be charged 50% of the service fee for the first missed session and 100% of the service fee for each session after that. We also reserve the right to require a credit card number to be given to book future appointments so that appropriate fees may be charged if a late cancellation does occur.

​We understand that emergencies can arise, and illnesses do occur at inopportune times. If you have a fever, a known infection, or have experienced vomiting or diarrhea within 24 hours prior to your appointment time, we request that you cancel your session.

Inclement weather may also result in the need for late cancellations. We will do our best to give advanced notice if we are closing or need to cancel due to severe weather and we ask you to do the same. Please do not risk your own safety trying to make your appointment. Late cancellation due to emergency, illness, or inclement weather will generally not result in any missed session charges, but this is determined on a case-by-case basis.

Late Arrival Policy
We request that you arrive 5-10 minutes prior to your appointment time to allow time to fill out any required paperwork as well as answer any intake questions your therapist may have. We understand that issues can arise that may cause you to be late for your appointment. However, we ask that you call to inform us if this ever occurs so we can do our best to accommodate you.

Arriving after your appointment time can cause the appointment(s) after you to begin late. This may result in loss of time from your massage so that your session ends at the scheduled time. Full-service fees will be charged even when sessions are shortened due to late arrival. In return we will do our best to be on time, and if we are unable to do so we will add time to your session to make up for our late arrival or adjust the service charge accordingly.

Inappropriate Behavior Policy
Massage therapy is for relaxation and therapeutic purposes only. There is no sexual component to massage whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of all services in the future. You will be charged the full-service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary. Treat your therapist with respect and dignity and you will be treated the same in return.

Do you accept Flexible Spending Account (FSA) Cards?

Yes. Please make your therapist aware ahead of your scheduled appointment so accommodation can be me. Additional questions or paperwork may be requested

Can a pregnant person receive a massage?

Clients who are pregnant need to be under a doctor or midwife’s care and have their approval. Massage not recommended in first trimester. 

​Clients who are pregnant will receive a side lying massage and focus on areas to promote relaxation.

Can I purchase a gift card for someone?

Yes. Gift Certificates are available upon request. 

You have the option of purchasing a tangible card in the office or you may purchase an eGift Card  online. 

Certificates are valid one year from the date of purchase. 

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